At Liv Well Bio, all sales are final. Due to the nature of our products and handling standards, we do not accept returns, exchanges, or issue refunds once an order has been placed or delivered.
Liv Well Bio does not provide refunds for mistaken purchases, change-of-mind requests, customer handling issues, shipping delays outside our control, or any claimed results, expectations, or intended uses. Customers are responsible for reviewing their order details carefully before submitting payment.
In rare cases involving a verified issue attributable to Liv Well Bio, such as an incorrect item or a confirmed fulfillment error, we may review the matter and, at our sole discretion, determine whether a replacement is appropriate. Replacement consideration is not guaranteed and will be evaluated case by case based on the specific circumstances and supporting information provided.
If you believe there is a qualifying issue with your order, you must contact us promptly after delivery with your order information and any supporting documentation, including clear photographs where applicable. Failure to report an issue within a reasonable time may result in denial of review.
Any review, accommodation, or replacement offered by Liv Well Bio is made strictly at the sole business discretion of Liv Well Bio and does not create any obligation, precedent, or continuing policy to provide refunds, credits, exchanges, or replacements in future cases.
For order-related questions, please contact us through our contact form or at [email protected].
